The Memory Vault
THE MEMORY VAULT PRESERVING YOUR PAST · ONE FRAME AT A TIME

White glove preservation of your most irreplaceable memories.
We come to you.

Book a Pickup

Give the Gift of Memories

Gift Cards Available

Memory digitization makes a perfect gift for Mother's Day, Father's Day, birthdays, and the holidays. Give someone the gift of preserved memories — we'll handle the rest.

Spread the Word

Refer a Friend, Earn Credit

Share your unique referral code with friends and family. When they complete their first order, you'll receive a $15 credit applied to your account — no limits on how many friends you refer.

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White Glove Care

We come directly to your door, collect your memories by hand, and personally return everything once the transfer is complete. No shipping. No risk of being lost.

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Every Format

VHS, 8mm, MiniDV, 35mm negatives, slides, medium format film, and more — we handle the full spectrum of family media formats from every era.

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Secure & Private

Your memories never leave our care without your knowledge. Files are securely stored for 30 days after delivery, then permanently deleted.

How It Works

Simple from Start to Finish

Four steps. No shipping. No stress.

01
Schedule Pickup

Contact us to arrange a convenient pickup time. We come to you anywhere in Orange County and beyond.

02
We Collect

We arrive at your door, inspect your media, and take it with the same care we'd give our own family's memories.

03
We Digitize

Your tapes, photos, and film are carefully converted to high-quality digital files in our studio.

04
We Deliver

Files delivered by cloud link or USB drive. Originals personally returned to your door.

"Before they fade, before they warp, before they're gone forever."

Every tape has a story worth keeping

Our Story

We Preserve What
Cannot Be Replaced

A white glove memory preservation service, born from a simple belief: your family's story deserves to be protected.

Born from a Wooden Box Tucked Away

This is our story. A wooden box, tucked away and forgotten. Inside — VHS tapes, unlabeled, Super 8mm reels nobody had touched in decades. Black and white photographs, some torn at the edges, others with no names, no dates, no story written on the back. Family overseas we barely remember — faces we know we loved but can no longer fully picture — living on Super 8mm film, laughing, alive in a moment we were never old enough to hold onto.

And somewhere in that box, a grandmother's voice. Sitting on obsolete tapes, fading with every passing year. Over time, over decades, the memory of how she sounded grew quieter — until one day it was simply gone. Not because we stopped loving her, but because with time, all things fade without reminders.

All we wanted was to hear her again. To see her move, to hear her laugh — at the touch of a finger, on the days we thought of her most. Something so simple, and yet so out of reach because the footage lived on a format the world had left behind.

The Memory Vault was born from that yearning. Because we know we're not the only ones.

Your Photo Here

Add an <img> tag with your photo to personalize your story page. A warm, approachable photo of yourself builds enormous trust with customers.

White Glove. Personal. Trustworthy.

Most digitization services are mail-in operations. You pack up your most irreplaceable possessions, hand them to a stranger at the post office, and hope for the best.

We do it differently. We come to your door, we take your media directly into our care, and we personally return everything once the work is done. No shipping. No risk of being lost.

We're based in Sugarloaf, NY and serve Orange County and surrounding communities — places where people know each other, trust matters, and a handshake still means something.

Every tape, every photo, every reel of film is handled with the same deliberate care that went into creating it in the first place. That's our promise.

"We treat every order as if it were our own family's memories on the line — because we know that's exactly what it is."

What We Stand For

Our Commitments to You

01
Personal Pickup

We come to you. Your memories never travel through a shipping system. We carry them ourselves, from your hands to ours.

02
Archival Quality

From 600 dpi photo scans to 4000 dpi archivist-grade negatives, we offer the highest quality settings available for every format.

03
Honest Pricing

Straightforward per-item pricing with no hidden fees. Bundle packages for families with larger collections. Zone-based delivery with clear thresholds.

04
Transparent Process

We assess all media before beginning work and notify you immediately of any concerns. No surprises. No work done without your knowledge.

05
Secure Handling

Your digital files are securely backed up for 30 days after delivery, then permanently deleted. Your privacy is not an afterthought.

06
Community Roots

We're your neighbors in Orange County. We serve the same communities we live in, and we take that responsibility seriously.

Where We Serve

Orange County & Beyond

Based in Sugarloaf, NY, we offer white glove pickup and delivery throughout Orange County, with extended service into surrounding counties and the greater New York area.

Warwick Chester Monroe Goshen Middletown Newburgh Port Jervis Rockland Co. Sullivan Co. Bergen Co. NYC Westchester + More

Services & Pricing

Every Format.
Every Memory.

Transparent pricing with no hidden fees. Zone-based pickup and delivery throughout Orange County, NY and beyond.

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Video Tapes
VHS / VHS-C
Standard home video tapes, up to 6 hrs. Delivered as MP4.
$25 / tape
Camcorder Tapes — 8mm, Hi8, Digital8  Coming Soon
Sony & Canon formats. Common for 90s–2000s home videos.
$25 / tape
MiniDV / HDV  Coming Soon
High-quality early digital camcorder format. Preserved at native resolution.
$22 / tape
Betamax / BetacamSP  Coming Soon
Rare format requiring specialized equipment.
$35 / tape
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Film & Reels
Coming Soon
Super 8 Film Reel
Standard 50ft reel (~3.5 min). Professional frame-by-frame lab scan at 2K.
$65 / reel
Regular 8mm Film Reel
Pre-Super 8 format (1930s–1960s). Standard 25ft reel (~4 min).
$65 / reel
16mm Film Reel
Larger semi-professional format. Common in schools, churches, and newsrooms.
$85 / reel
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Photographs & Prints
Standard Photos (wallet to 5×7")
Standard  600 dpi $0.35 / photo
Archival  1200 dpi — long-term preservation & enlargement $0.55 / photo
Large Format Photos (5×7" to 8×10")
Standard  600–1200 dpi $2.50 / photo
Archival  2400 dpi — long-term preservation & enlargement $3.00 / photo
Special Service
Same-Day Photo Scanning
Drop-off only  ·  Drop off by 9:00am  ·  Up to 250 photos  ·  Subject to availability
Standard · 600 dpi
$0.65
per photo
Archival · 1200 dpi
$1.00
per photo
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Negatives & Slides
35mm Negatives
Standard  2000 dpi $0.40 / frame
Archival  4000 dpi — archivist quality $0.65 / frame
35mm Slides (Mounted)
Standard  2000 dpi $0.50 / slide
Archival  4000 dpi — archivist quality $0.75 / slide
Medium Format Negatives (120 / 220 film)
Standard  1200 dpi $0.85 / frame
High Quality  2400 dpi $1.25 / frame
Archival  4000 dpi — archivist quality $1.75 / frame
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DVD Conversion
Home-Burned DVD → MP4
Home recordings or slideshows only. Not commercial DVDs. NYS & Orange County sales tax (8.125%) applies to physical disc.
$12 / disc
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Audio & Vinyl
Coming Soon
Audio Cassette Tape → MP3
Full real-time capture, split into tracks.
$18 / tape
Vinyl Record → MP3 / WAV
Clean capture, track split, light noise reduction. LP or 45.
$25 / record
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Delivery Options
USB Drive
+$15
32GB drive, sized to your order · NYS & Orange County sales tax (8.125%) applies
Cloud Link
Free
Google Drive / Dropbox · 30-day link · NYS & Orange County tax exempt
Extra USB Copy
+$15
Additional 32GB drive — great for gifting · NYS & Orange County sales tax (8.125%) applies
DVD Disc
+$8 / disc
Video only · Plays on all DVD players · NYS & Orange County sales tax (8.125%) applies
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Memory Packages
The Shoebox
✓ Up to 300 photos scanned
✓ Up to 2 rolls of 35mm negatives
✓ Basic photo & slide cleaning included
✓ USB drive included
✓ Cloud delivery link
✓ Archival storage box included
$249
Save ~$173 vs. individual pricing
The Film Vault  Coming Soon
✓ Up to 3 Super 8 or 8mm reels
✓ Up to 5 VHS or camcorder tapes
✓ USB drive included
✓ Cloud delivery link
✓ Archival storage box included
$279
Save ~$78 vs. individual pricing
The Full Archive
✓ Up to 10 tapes (any format)
✓ Up to 300 photos
✓ Up to 100 slides or negatives
✓ Basic photo & slide cleaning included
✓ USB drive + cloud link
✓ Archival storage box included
$524
Save ~$218 vs. individual pricing
The Legacy Box
✓ Up to 500 photos scanned (standard)
✓ Up to 100 slides or negatives
✓ Basic photo & slide cleaning included
✓ USB drive included
✓ Cloud delivery link
✓ Archival storage box included
$339
Save ~$373 vs. individual pricing
The Heritage Collection
✓ Up to 800 photos scanned (standard)
✓ Up to 250 slides or negatives
✓ Basic photo & slide cleaning included
✓ USB drive included
✓ Cloud delivery link
✓ Archival storage box included
$529
Save ~$700 vs. individual pricing
Add-On Services
Digital Photo Restoration
Color correction, scratch removal, fading repair. Digital copy included. Price varies by condition.
From $20 / photo
Rush Turnaround (24–48 hrs)
Priority queue. 5 items or less.
+$10–15 flat
Video Highlight Reel
Edited 5–10 min compilation from your footage. Music included.
From $75
Photo Cleaning
Basic dry cleaning and dusting of photos and prints before scanning. Removes loose surface debris, dust, and particulates using soft brushes and lint-free cloths. $10 minimum. Please note: we are not conservators. This service does not include chemical treatments, tape removal, or repair of torn, water-damaged, or mold-affected prints.
$0.75 / photo

Included With Photo & Slide Packages

All bundles that include photos or slides also include basic photo and slide cleaning at no additional charge. Using soft brushes and lint-free cloths, we remove loose surface debris and dust before scanning. Please note: we are not conservators. Basic cleaning does not include chemical treatments or repair of damaged prints.

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Archival Storage Boxes

All Memory Vault packages include a museum-quality archival storage box — the gold standard for professional archivists and conservators. Boxes are acid-free, lignin-free, and pH neutral, ensuring your originals and printed copies are protected for generations.

Photo Storage Box — Standard
Holds up to 1,100 prints  4×6" or 5×7" · Hinged lid · Acid-free black boxboard $28
Photo Storage Box — Large
Holds up to 1,700 prints  Up to 4×6" · Metal-edge reinforced · Stackable $38
Negative & Slide Storage Box
Removable lid · Metal-edge reinforced  Acid-free · Ideal for 35mm negatives & slides $22
Multimedia Archive Box
Mixed media storage  Holds tapes, prints, negatives & digital media together $45

Included With All Packages

Every Memory Vault bundle includes an appropriate archival box at no additional charge. Individual orders may add a box at the prices listed above.

Policies & Good to Know
Hours of Operation
Friday1:00pm – 6:00pm Saturday9:00am – 6:00pm Sunday12:00pm – 6:00pm
Outside hours must be pre-arranged.  ·  After-hours: +$10  ·  Outside operating days: +$20
Minimum Order
$30 minimum on individual services. No minimum on bundles. Same-day photo scanning has a $10 minimum.
Turnaround Time
3–7 business days for most orders. Rush available for orders of 5 items or less.
Media Handling
All originals returned with your order. Handled with care — we treat your memories like our own.
Payment
Venmo, Zelle, or cash. Orders of $100 or more require a 50% non-refundable deposit. Remaining balance due upon delivery. Checks accepted for established clients.
Data Backup
Files backed up for 30 days after delivery, then permanently deleted. Please download and save your files promptly.
Damaged Media
Moldy, broken, or deteriorated tapes assessed for free before work begins.
Liability
The Memory Vault LLC will exercise all reasonable care in handling your media. We are not liable for damage to tapes, film, or photographs resulting from pre-existing deterioration, age-related fragility, mold, tape breakage during playback, or any condition beyond our control. By submitting media for processing, the customer acknowledges these risks. We will notify you of any concerns before proceeding. Our liability is limited to the cost of the service rendered.
Pickup & Delivery Zones
Zone 1 & 2: pickup fee waived on orders over $150. Zone 3 & 4: free pickup and delivery on orders over $300.
Surcharges: after-hours +$10 · outside operating days +$20
Free
Sugarloaf · Chester · Greenwood Lake · Florida · Monroe · Harriman · Woodbury · Tuxedo
Zone 1 — $15
Middletown · Goshen · Mt. Hope · Hamptonburgh · Minisink · Greenville · Unionville · Westtown · Otisville · Port Jervis · Pine Bush
Zone 2 — $20
Newburgh · New Windsor · Cornwall · Montgomery · Washingtonville · Walden · Maybrook · Blooming Grove · Crawford · Wawayanda · Deerpark · Highlands · Wallkill
Zone 3 — $45
Rockland Co. · Sullivan Co. (NY) · Bergen Co. · Passaic Co. (NJ) · Must be pre-arranged.
Zone 4 — $65
NYC · Westchester · Putnam  ·  Includes $15 regional surcharge. Must be pre-arranged. Free on orders $300+.
Zone 5 — Call for Pricing
Traveling beyond our standard zones? We'll come to you. Contact us for a custom pickup quote anywhere in New York State or New Jersey.

Our Work

Brought Back
to Life

A glimpse at the formats we preserve and the memories we digitize. Real before & after examples from our customers coming soon — with their permission, of course.

We digitize VHS tapes, camcorder footage, photographs, negatives, slides, and Super 8mm film — bringing decades of family memories back to life and delivering them straight to your device. As we grow, real examples of our work will appear here, shared with the permission of the families we've had the honor of serving.

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Formats We Handle
VHS tape VHS camcorder
VHS & Camcorder Tapes
Standard VHS, VHS-C, 8mm, Hi8, Digital8, and MiniDV — the home video formats of the 80s, 90s, and 2000s.
Super 8mm film reel
Super 8mm Film
The family film format of the 1960s–80s. Frame-by-frame lab scanning at professional 2K resolution.
Old family photographs
Prints & Photographs
Standard prints, large format portraits, and black & white photos — scanned at 600–1200 dpi.
35mm film negatives in darkroom
35mm Negatives & Slides
Kodachrome, Ektachrome, and color negatives — standard 2000 dpi or archival 4000 dpi scanning.
Medium format twin lens reflex camera
Medium Format Film
120 and 220 format negatives in three quality tiers — Standard, High Quality, and 4000 dpi Archival.
Vintage family photographs
Photo Restoration
Torn edges, fading, water damage, and color loss repaired. Digital copy included from $20 per photo.
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What Families Are Saying

I had six VHS tapes from the late 80s I thought were lost forever. They came to my door, picked them up, and within a week my whole family was watching my parents' wedding on our phones. I cried.

M. Sullivan
Warwick, NY · VHS Transfer

My grandmother passed last year. We found a box of Super 8mm reels with no idea what was on them. Seeing her young, laughing, moving — it was indescribable. Worth every penny.

D. Ferrara
Monroe, NY · Super 8mm Transfer

Hundreds of old photos with no names, no dates. They scanned everything and now they're organized and shared across the whole family. The torn ones came out beautifully.

R. Chen
Goshen, NY · Photo Scanning & Restoration

Ready to Begin?

Your Memories Are Waiting

Schedule a pickup and let us bring them back to life.

Got Questions?

Frequently Asked
Questions

Everything you need to know about our white glove memory preservation service.

Getting Started
How does the pickup process work?
Simply contact us to schedule a convenient pickup time. We come directly to your door, inspect your media, and bring it back to our Sugarloaf studio for digitization. Once complete, we personally return your originals along with your digital files on USB drive or via cloud link.
What areas do you service?
We offer free pickup and delivery in Sugarloaf, Chester, Greenwood Lake, Florida, Monroe, Harriman, Woodbury, and Tuxedo. We also service all of Orange County, NY plus Rockland, Sullivan, Bergen, Passaic counties, NYC, Westchester, and Putnam. For broader NYS and NJ locations, contact us for a custom quote.
What are your hours?
We operate Friday 1:00pm–6:00pm, Saturday 9:00am–6:00pm, and Sunday 12:00pm–6:00pm. Pickups and drop-offs outside these hours can be arranged in advance for an additional fee.
Do I need to be home for the pickup?
Yes — we prefer you to be present so we can do a quick inspection of your media together and answer any questions before we leave. This also ensures your irreplaceable items are handed over directly to us.
Media & Formats
What formats do you currently convert?
We currently convert VHS and VHS-C tapes, standard 35mm negatives and slides, medium format negatives (120/220), and printed photographs from wallet size up to 8×10". Camcorder tapes (8mm, Hi8, MiniDV), Betamax, film reels, and discs are coming soon.
My tapes are very old — can you still convert them?
Often yes, but older media can be fragile. We inspect every item before we begin and will always notify you if we have concerns. Please note that we cannot be held liable for damage resulting from pre-existing deterioration, mold, or age-related fragility — but we treat every piece as if it were our own family's memories.
What's the difference between Standard and Archival scanning?
Standard scanning is ideal for everyday use, sharing digitally, and reprinting at the original size. Archival scanning uses a higher DPI (dots per inch) to capture maximum detail — perfect for long-term preservation, enlarging beyond the original size, or fine art printing. We recommend archival for anything irreplaceable.
Will I get my originals back?
Absolutely. All original media — tapes, photos, negatives, slides — is returned to you with your completed order. We never keep or discard your originals.
Pricing & Payment
How do I pay?
We accept Venmo, Zelle, cash, and checks (for established clients). Orders of $100 or more require a 50% non-refundable deposit before work begins. The remaining balance is due upon delivery.
Why is a deposit required?
The deposit covers our time, supplies, and scheduling. Because we pick up and deliver to your door, cancellations after scheduling affect our ability to serve other clients. Deposits are non-refundable once work has been scheduled.
Is sales tax applied to my order?
NYS and Orange County sales tax (8.125%) applies to physical media only — USB drives and DVD discs. Digital cloud delivery is fully tax exempt under New York State law.
Are pickup and delivery fees included in bundle prices?
Pickup and delivery fees are separate from service pricing. Zone 1 & 2 fees are waived on orders over $150. Zone 3 & 4 pickup and delivery is free on orders over $300. The free zone (Sugarloaf and surrounding towns) always has no pickup fee.
Delivery & Your Files
How will I receive my digital files?
You can choose between a USB drive (+$15, subject to NYS & Orange County sales tax), a cloud link via Google Drive or Dropbox (free, tax exempt), a DVD disc (+$8, subject to sales tax), or any combination. USB drives and cloud links are the most popular options.
How long do you keep my files?
We back up your files for 30 days after delivery, then permanently delete them from our system. We strongly recommend downloading and saving your files to at least two locations (e.g. an external hard drive and cloud storage) as soon as you receive them.
What file format will my videos be in?
All video transfers are delivered as MP4 files — the most universally compatible format for phones, computers, smart TVs, and tablets. Photos are delivered as high-resolution JPEGs.
How long does the process take?
Most orders are completed within 3–7 business days. Rush turnaround (24–48 hours) is available for orders of 5 items or less at an additional flat fee. Same-day photo scanning is available on Saturdays with drop-off by 9:00am, subject to availability.
Preservation & Storage
What does our photo cleaning service include?
  • ✦  Soft brush dusting to remove loose surface dust and debris
  • ✦  Lint-free cloth wiping for light smudges and surface particulates
  • ✦  Canned air to clear debris from corners and edges
  • ✦  Cotton gloves worn throughout to prevent skin oils from transferring

Please note: basic cleaning does not include chemical treatments, wet cleaning, tape or adhesive removal, or repair of tears, water damage, or mold. We are not conservators. Cleaning is a prep step to ensure the cleanest possible scan.

How should I store my original media for a longer lifespan?
  • ✦  Store in acid-free, archival sleeves or boxes — available directly from us. We offer many archival storage solutions.
  • ✦  Maintain 40–50% relative humidity and cool, stable temperatures between 65–70°F.
  • ✦  Keep originals away from basements, attics, and exterior walls — these areas have humidity swings that accelerate deterioration.
  • ✦  Always wear clean cotton gloves when handling photos, negatives, or slides to prevent skin oils from transferring to the surface.

Still Have Questions?

We're Here to Help

Reach out at hello@thememoryvaultny.com or view our full pricing and services.

Get In Touch

Schedule a
Pickup

Ready to preserve your memories? Reach out and we'll arrange a convenient pickup time at your door.

Book a Pickup
Our Details
Location
Sugarloaf, NY
Pickup & delivery throughout Orange County and beyond
Instagram
Hours
Friday      1:00pm – 6:00pm
Saturday   9:00am – 6:00pm
Sunday     12:00pm – 6:00pm
After Hours
Available by arrangement.
Additional fees may apply.
Service Area

Serving Orange County, NY and surrounding areas.

Response Time
We respond same day during business hours.
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